Privacy & Cookies Policies

At be human, we believe people should be treated with care and respect.

That includes how we handle personal information.

This page explains what information we collect, why we collect it, how we use it, and the choices you have.

1. Who we are

be human is a brand and creative consultancy built around connection.

For the purpose of data protection law, the controller of your personal information is:

be human
Registered company number: 17088069
Registered company address: 61 Dunstans Road, London, SE22 0HG
Email: hello@behuman.london

2. What information we collect

We only collect information we need.

This may include:

Information you give us

You may choose to share personal information with us when you:

• email us

• enquire about working together

• connect with us on social media

• sign up to receive updates or thinking from us, if this feature is added in future

This information may include your name, email address, company, job title, phone number, and anything else you choose to include in your message.

Information collected through the website

When you visit our website, we may collect limited information about how the site is used.

This may include:

• pages visited

• time spent on the site

• device type

• browser type

• approximate location

• referral source

We use Google Analytics to help us understand how people find and use the site.

Google Analytics should only run if you consent to analytics cookies through the cookie banner.

3. Why we use your information

We may use your information to:

• respond to enquiries

• discuss potential work or collaboration

• provide consultancy services

• manage client relationships

• send updates or thinking, where you have asked to receive them

• improve our website and understand how it is used

• meet legal, accounting or regulatory requirements

We do not sell your personal information.

4. Our lawful basis for using your information

Under UK data protection law, we need a lawful basis to use personal information.

Depending on the situation, we may rely on:

Consent

For example, where you agree to analytics cookies or choose to receive marketing updates from us.

You can withdraw consent at any time.

Legitimate interests

For example, where we respond to your enquiry, manage a business relationship, or improve how our website works.

We only rely on legitimate interests where we believe this does not override your rights and freedoms.

Contract

For example, where we need to use your information to provide services you have asked for or to take steps before entering into a contract.

Legal obligation

For example, where we need to keep records for tax, accounting or legal reasons.

5. Who we share your information with

We only share personal information where we need to.

This may include:

• website hosting providers

• analytics providers

• email and cloud service providers

• accountants, lawyers or professional advisers

• regulators or authorities, where required by law

We may use trusted third-party services to help run the business and website. These providers are only allowed to use personal information as needed to provide their services to us.

6. International transfers

Some of the services we use may process personal information outside the UK.

Where this happens, we will take reasonable steps to make sure appropriate safeguards are in place, such as recognised contractual protections or other lawful transfer mechanisms.

7. How long we keep information

We keep personal information only for as long as needed.

As a guide:

• enquiry emails may be kept for up to 24 months

• client and project records may be kept for up to 7 years for legal, tax and accounting purposes

• analytics data may be kept according to the retention settings in Google Analytics

• marketing contact details will be kept until you unsubscribe or ask us to remove them

We may keep information for longer if required by law or if there is a legitimate reason to do so.

8. Your rights

You have rights over your personal information.

These may include the right to:

• access the personal information we hold about you

• correct inaccurate information

• ask us to delete your information

• ask us to restrict how we use your information

• object to how we use your information

• withdraw consent where we rely on consent

• ask for your information to be transferred to another organisation, where applicable

To exercise any of these rights, email:

hello@behuman.london

We may need to confirm your identity before responding.

9. Complaints

If you have a concern about how we use your information, please contact us first.

Email: hello@behuman.london

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.